Don’t be duped by dupes

Online shopping fails can make for humorous Twitter threads. You order something and it comes in a little smaller than expected, or doesn’t quite look the way the picture said it would. It’s a low-risk gamble when it comes to clothes, office supplies, or home décor. However, when it comes to food or medications, it’s a risk with much higher consequences than money wasted.


Top: A real package of Fronline. Bottom: A package of Frontline purchased online from an unknown source.

That’s not to say it’s not safe to purchase your pets’ food or medications online. Some sites, such as our online pharmacy, are secure and obtain their products from legitimate sources, making them perfectly safe to use.

Here’s why you should always go with a legitimate source for your pet’s food and meds – even if it costs a little more – and how to tell the real thing from the fake stuff.

Counterfeit medications for pets (and people) are a big business. Overseas manufacturers create their own version of a popular medication and box it in packaging almost identical to the real, or they put a real label on a cheap, fake product. Then they sell it in bulk at a very low cost to U.S. outlets, including online stores.

Counterfeit pet medications pose huge risks
There are a few major risks involved with using counterfeit medications. The medication could be the wrong compound – the flea and tick preventive you’re feeding your dog could actually be a totally different medication. Or, it could be a comparable medication, but made with ingredients different than the promised product, posing an allergy risk.

Additionally, the medication could be the wrong dose. For instance, if you’re giving your large dog a flea and tick preventive, but the counterfeit product is the dosage meant for a tiny dog, your dog isn’t getting the proper coverage, leaving him susceptible to flea allergies, Lyme disease, heartworms, and more.

Not illegal to buy – but illegal to sell
As a consumer, you face no penalty for purchasing counterfeit products. However, you are buying from an illegal source.

In 2009, John Buerman, who ran an online business called CatsMart Plus, was charged with trafficking counterfeit goods and knowingly using a counterfeit mark, as well as with distributing and selling a misbranded pesticide.

Buerman was investigated after a woman purchased a product from his store and gave it to her cat, only to have her cat fall ill. Buerman received two years in federal prison, plus 3 years’ probation.

Similarly, in 2017, California businessmen Michael Chihwen Weng and Paul S. Rodriguez Jr. pled guilty to trafficking in counterfeit labels and packaging. The men intentionally trafficked counterfeit labels and packaging by manufacturing, then shipping to Houston, counterfeit and trademarked Frontline, Frontline Plus, and Merial veterinary products. He also trafficked counterfeit Rimadyl labels, a veterinary product from health company Zoetis. The men faced up to 10 years in prison, plus up to $2 million in fines.

Fake pet medication packages are good dupes – but not perfect
False products look very similar to the real thing, but there are always subtle differences. Go to the product’s official website to get a look at the real package, or bring your product to Chisholm Trail Veterinary Clinic of Luling and we can help you. Some characteristics to look for include:

  • Discrepancies between what the product should weight compared to its actual weight
  • Lack of English instructions
  • Products not packaged in child-resistant packaging
  • Stickers on box to hide foreign labeling
  • EPA registration number missing
  • Product size is not appropriate for the animal weight listed on front of package (e.g., a large pill for a small dog)

However, some of the differences are so subtle that they’re easy to miss. This is why you should strictly use products purchased from a reputable source, such as our in-house or online pharmacy. When products are purchased through us, they are guaranteed by the manufacturer.

What should you do if you’ve used a counterfeit product?
If you have used a product that did not come from a trustworthy source, tell us the next time you bring your pet in for a visit. It’s possible your pet is perfectly healthy, but we want to make sure there are no underlying issues. You also can bring the products in so we can properly dispose of the product, or contact your local government to learn the protocol for disposing of medications.

If your pet has a reaction to a medication purchased from an unknown source, bring them to us or the nearest emergency veterinary hospital immediately. Bring the product, if possible, so we can determine exactly what your pet has ingested.